This morning there was a problem with the SnowCap announcements. The late start was submitted on-line to SnowCap at 5:55 am. At 6:20 the text system had not activated yet, so I called and was told that there were computers issues at SnowCap that was delaying messages. SnowCap was working on the problem. The late start appeared on channel 9, so the B-R announcement was sent out from SnowCap at some point, but it was not showing on channels 4 or 14 and no text message was sent.
I called back at 7:15 and SnowCap said they were going to call the television stations directly with the B-R announcement. I finally saw the late start on channel 4 at 7:40 am. I was told that the text message was received around the same time.
The on-line system is convenient, but when there are computer glitches (like today) or electrical problems (like last week) communication suffers. Unfortunately there was nothing that could be done at the school to solve today's problem. I would recommend listening to the West Point radio station. They accept school announcements over the phone in addition to their on-line system.
